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Privacy policy

This Agreement is a public offer of the Seller, which is addressed to an unspecified circle of persons to conclude a contract of purchase and sale of goods with the Seller by distance means on the terms contained therein, including all Appendices (hereinafter referred to as the Agreement).

1. Definition of terms

1.1. Online store - an online site located on the Internet at https://milirud.com/, where the Seller offers Goods for ordering by Buyers in accordance with the terms of the Agreement.

1.2. Site - https://milirud.com/

1.3. Seller - an individual entrepreneur whose Goods are placed and available for purchase by Buyers on the Site.

1.4. Buyer - any individual who orders Goods on the Site for their own needs.

1.5. Goods - any product offered by the Seller for ordering on the Site and which the Buyer can buy.

1.6. Order - a properly formed request of the Buyer for the purchase and delivery of Goods presented on the Site.

1.7. Basket - an electronic basket, where the Goods selected by the Buyer are located, but for which the Order has not yet been placed and for which funds have not yet been paid.

2. General Provisions

2.1. By registering on the Online Store Site or placing an Order (purchasing Goods), the Buyer confirms that:

agrees to the transfer of his personal data, their processing, storage, transfer and use on the terms specified in the Agreement and certifies receipt of information about the owner of personal data, the composition and content of the collected personal data, his rights under the law, the purpose of collecting personal data and the persons to whom his personal data is transferred. Personal data provided by the Buyer to the Seller are stored for 3 years from the moment of the last purchase by the Seller on the Site. The Buyer's personal data shall not be disclosed to third parties, except as provided for by the current legislation of Ukraine.
2.2. The Seller has the right to make changes to the Agreement without notifying the Buyer, therefore it is recommended to regularly check the relevance of the terms of the Agreement, since at the time of using the Site or placing an order, the terms in force at that time apply.

2.3. The term of the Agreement is unlimited, unless otherwise specified on the Online Store Site.

2.4. The Seller provides the Buyer with complete and reliable information about the Goods, including information about the main consumer properties of the Goods, place of manufacture, as well as information about the warranty period and shelf life of the Goods on the Online Store Site.

3. Cost of the Goods

3.1. The name, quantity, assortment, article number, price of the Goods selected by the Buyer are indicated in the Goods card on the Online Store Site.

3.2. The Seller has the right to unilaterally change the price for any item of the Goods.

3.3. In the event of a change in the price of the ordered Goods, the Seller undertakes to inform the Buyer of the change in the price of the Goods within 3 (three) business days.

3.4. The Seller shall not change the price of the Goods paid for by the Buyer.

3.5. The Seller shall not indicate the cost of delivery (including international) of the Goods when placing an Order on the Online Store Website.

3.6. The Buyer's obligations to pay for the Goods shall be deemed fulfilled from the moment the funds are credited to the Seller's account.

3.7. An Order, the terms of which were indicated on the Website with an error, in particular, if an error was made in the price of the Goods, is not concluded and does not create obligations for the Seller and the Buyer regarding the purchase and sale of the Goods, unless both parties agree otherwise. In this case, the Seller may cancel the Buyer's order and return the money paid for the Products (if it has already been paid by the Buyer) or offer the Buyer to pay the correct amount of the cost of the Goods.

3.8. Settlements between the Seller and the Buyer for the Goods are made by the methods specified on the Online Store Website.

4. Ordering

4.1. The Buyer may place an Order for the Goods using the services of the Online Store Website.

4.2. To purchase the Goods (including without prior registration), the Buyer provides the following information:

  • Full name (surname, first name and patronymic);
  • telephone number;
  • country of delivery;
  • city of delivery;
  • email address (E-mail);
  • information about the place of delivery;
  • form of payment.

4.3. In the event of a refund for the Goods, the Buyer must provide the Seller with the following data or documents:

  • passport data and/or registration number of the taxpayer's account card (“identification code”);
  • bank card details in the amount necessary for the refund;
  • other information and documents necessary for the refund of funds to the Buyer.

4.4. The quantity and cost of the formed Order are displayed in the Cart before the Buyer places the Order.

4.5. After placing the Order, the Buyer may receive a confirmation indicating the order number by e-mail and/or by SMS to the Buyer's phone number. Confirmation of the Order may be carried out in another way specified by the Seller.

4.6. If the Seller needs additional information to fulfill the Order, he has the right to request it from the Buyer. In the event that the Buyer fails to provide the necessary information, the Seller has the right to cancel the Order and is not responsible for the Goods selected by the Buyer.

4.7. By registering on the Site and/or purchasing the Goods, the Buyer agrees to the terms of this Agreement

4.8. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing the Order.

4.9. The Buyer is responsible for the accuracy of the information provided when placing the Order and purchasing the Goods.

4.10. The Buyer pays for the Order with a debit/credit card. Payment is made by entering the bank card details when placing the Order. The Buyer confirms that the credit or debit card used for payment belongs to him. All fields marked as required must be filled in. The corresponding amount will be debited from the Buyer's card if the transaction was successfully completed. The Seller is not responsible for the failure of the bank to complete the transaction, in particular, due to the need to verify the transaction and/or the need to comply with any other legal requirements. The Buyer bears all commissions and any other amounts associated with payment in this way. Payment for the Goods may be made in another way, determined and agreed upon by the Seller.

5. Terms of delivery of the Goods

5.1. The Buyer chooses one of the methods of delivery of the Goods to him, which are indicated on the Online Store Website, including international delivery.

5.2. The cost of the selected method of delivery of the Goods is calculated individually, based on the declared cost, which corresponds to the actual amount of the order according to the delivery service tariffs, and is paid by the Buyer.

5.3. The delivery term and conditions are determined by the relevant delivery service (including international) depending on the delivery method chosen by the Buyer. The Seller is not responsible for the delivery terms and conditions and does not determine them.

5.4. The place of delivery of the Goods is indicated by the Buyer when placing an Order for the purchase of the Goods.

5.5. The delivery term of the Goods to the Buyer consists of the order processing time and the delivery time.

5.6. The delivered Goods are transferred to the Buyer, and in the absence of the Buyer - to the person who presented a receipt or other document confirming the conclusion of the Agreement or the registration of the delivery of the Goods, in accordance with the terms of the delivery service.

5.7. In cases provided for by the current legislation of Ukraine, the cost of delivery, including international, is not reimbursed to the Buyer. This clause applies in the event of the return (exchange) of the Goods to the Buyer.

5.8. Delivery is carried out throughout the territory of Ukraine, with the exception of the Autonomous Republic of Crimea and the territories of the occupied and temporarily occupied territories of Ukraine, as well as outside Ukraine.

5.9. International delivery of the Goods is carried out by Ukrposhta delivery services (https://www.ukrposhta.ua/ua) to any country in the world. You can place an Order for the Goods on the Site by selecting the appropriate country and international delivery service.

5.10. The cost of the international delivery service is paid by the Buyer when placing the Order and purchasing the Goods in accordance with the tariffs of the international delivery service.

5.11. The Buyer understands that in order to receive the Goods outside of Ukraine, there may be additional costs for customs clearance of the Goods, including additional taxes and fees, etc., which the Buyer covers independently.

5.12. Return and exchange of the Goods, including refunds for Goods of inadequate quality, is carried out in accordance with the procedure established by clause 5.7. and section 6 of the Agreement. Customs duties, taxes and other mandatory fees are not refundable.

5.13. If the international delivery service returns the Goods to the Seller due to the Buyer's refusal to accept the Goods, the Seller has the right, in cases provided for by law, to recover all delivery costs and the cost of the Goods from the Buyer in accordance with the procedure established by the current legislation of Ukraine and international treaties or the legislation of the country of delivery of the Goods.

6. Exchange and return of the Goods

6.1. If another warranty period is not specified on the Goods page (or in the settlement document or in the current legislation of Ukraine), the warranty period for such Goods determined by the Seller is 14 (fourteen) calendar days from the date of its receipt.

6.2. The Buyer has the right to exchange the Goods of proper quality for a similar one if the Goods did not satisfy him in shape, dimensions, style, color, size or for other reasons cannot be used by him for its intended purpose. Such right is reserved for the Buyer for 14 calendar days (or a longer period if the Goods were sent abroad), starting from the day after the Goods were received by the Buyer, provided that:

  • The Goods were not used (including their use for photography or video recording) and retained their marketable appearance.
  • The Goods were not repaired and/or were not subjected to chemical cleaning ("dry cleaning").
  • There are no stains on the Goods.
  • The box of the goods is in satisfactory condition, not wrinkled, and keeps its shape.
  • If the above points are not observed, the Goods are NOT subject to return/exchange. Such Goods will be sent back at the Buyer's expense.

6.3. If at the time of exchange there is no similar (similar) Goods, the Buyer has the right to purchase a similar (similar) Goods from the Seller or demand a refund from the Seller. In such a case, the funds are returned to the Buyer within 7 calendar days from the date of receipt of the relevant written request from the Buyer. This period may be extended in cases where the Goods were sent abroad. The term for the refund of funds directly depends on the sending bank and the receiving bank.

6.4. All costs (in cases provided for by the legislation of Ukraine) associated with the return/exchange of Goods of proper quality are borne by the Buyer (in particular, costs associated with delivery).

6.5. Together with the Goods, the Buyer must send:

• A settlement document (cash receipt or its copy), which was previously sent to the Buyer's email address or which was transferred to the Buyer if the Goods were paid for on post-payment terms and were received using a delivery service. Important: a copy of the payment document taken from the control tape, a police report, a bank statement, a payment terminal check, an SMS message about the withdrawal of funds, and witness statements are not considered payment documents.

• A completed and signed Return Application;

• The returned product must be in its original condition and must not show any signs of use (labels, tags, etc. must be present);

When paying for an order through any payment system, the refund will be made to the same card that was used to pay for the Product. The exception is orders with payment for the Product upon receipt and/or if the Buyer paid for the Product based on the details provided by the Seller. In this case, the Buyer must provide full bank details to which the Seller returns the money for the Product. To do this, the Buyer must indicate in the Return Application: the recipient's full name, identification code and IBAN. The Buyer is responsible for providing the correct details.

6.6. If during the return procedure the Seller establishes that the Buyer has not provided the necessary documents or data, the refund period is extended until the Buyer provides the necessary information or documents.

6.7. The possibility of exchanging the Goods for another non-similar product (different type, model, style, etc.) is not available for online purchases. However, the Buyer can always return the Goods within the established period and create a new order.

6.8. If within 14 (fourteen) calendar days from the date of receipt of the Goods a significant defect of the Goods (hidden defect or manufacturing defect) is detected, the Goods are accepted by the Seller for repair or exchange, and if it is impossible to eliminate the defect/manufacturing defect or the Buyer does not want to receive a similar (analogous) Goods in return, the Seller returns the money.

6.9. In the event of a significant defect of the Goods, the Buyer must notify the Seller by e-mail info@milirud.com or contact him by phone +38 (096) 856-85-95. In this case, the return of the Goods is carried out by the Nova Poshta delivery service, and all costs associated with the delivery of Goods of inadequate quality are borne by the Seller.

6.10. Some of the Products of the online store are subject to special return conditions, namely:

swimsuits and swimwear - the manufacturer's hygiene label of the Product must be intact.

6.11. The return and exchange of the Product is carried out throughout the territory of Ukraine, with the exception of the Autonomous Republic of Crimea and the temporarily occupied territories of Ukraine.

6.12. The Buyer's claims are not subject to satisfaction if it is proven that the defects of the Product arose as a result of the Buyer's violation of the rules for using the Product, its storage conditions or return conditions.

6.13. The Seller has the right to refuse the Buyer to return a quality Product, which, in accordance with Article 9 of the Law of Ukraine "On Protection of Consumer Rights" and the Resolution of the Cabinet of Ministers of Ukraine "On the Implementation of Certain Provisions of the Law of Ukraine "On Protection of Consumer Rights" No. 172 dated March 19, 1992, is recognized as non-returnable.

 

7. Refund

7.1. The funds are returned to the Buyer after the Seller has received the returned Goods, processed the Buyer's duly completed application, attached documents regarding the Goods and confirmed the existence of grounds for return.

7.2. The refund is made by transfer to the Buyer's bank card or the number of which was indicated in the return application, or other bank details from which the payment for the Goods was made - no later than 7 calendar days from the moment the Seller receives the returned Goods, the application and confirmation of the Buyer's compliance with the terms of return of the Goods. This period may be extended in cases where the Goods were sent abroad. The term for the refund of funds directly depends on the sending bank and the receiving bank.

7.3. When refunding funds to the Buyer's bank card, the term for the receipt of funds to the Buyer's account may depend on the policy of the bank that issued the card.

8. Privacy Policy

8.1. The Buyer's personal data is subject to processing by the Seller in accordance with the Law of Ukraine No. 2297-VI dated 01.06.2010 “On the Protection of Personal Data”.

8.2. The Buyer's personal data is collected and processed by the Seller solely for the purpose of selling the Goods, properly implementing the terms of the Agreement and complying with the norms of the current legislation of Ukraine.

8.3. In order to ensure the implementation of relations regarding the purchase and sale of Goods on the Site, the Buyer gives his consent to the Seller to transfer (distribute) his data to LLC "NOVA POSHTA" (EDRPOU 31316718), other freight forwarding and courier organizations, including international delivery services and any Banks and/or financial institutions at the Seller's discretion.

8.4. The Seller has the right to use “cookies” technology to track the activity of the Site and the activity of Buyers on it.

8.5. Cookies do not collect confidential information and are not transferred to third parties.

8.6. The Seller takes all possible and sufficient measures to protect the personal data of Buyers, but cannot guarantee their absolute security, given the peculiarities of conducting activities on the Internet.

9. Information about the Seller

Individual entrepreneur